Category: Court Reporting

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How Beovich, Walter & Friend Stays Relevant After 60 Years

Credit: May Busch

When we look at the world over the course of the past 60 years, what has remained consistent? Cars used to be entirely manual. Now, they can park and even drive for us. Phone calls were restricted to landlines, which were restricted to a few feet within a tabletop. If you wanted to send someone a “message” you put it in the mail.  Pictures had to be developed. There was no selecting a song from a database of music—you had to hope it would come on the radio, or that you had that record.

Credit: Travel Portland

Portland didn’t become the city we know it to be until well into the 1970s, post-hippie-subculture. The importance of certain industries has shifted and molded over the past few decades. The city’s world of art and food has exploded. As all these changes rose, attorneys have transformed their practices to stay up to date with the demands of clients. The needs of a worker’s compensation attorney have changed just as much as the needs of an intellectual property lawyer. But among all those changes, there has been one constant in the Portland legal field: Beovich, Walter & Friend Certified Court Reporters.

Since 1957, the staff Beovich, Walter & Friend (BWF) have been serving the Portland legal community, and it’s all due to innovation. Many court reporting firms try too hard to cling to the past, but the court reporting technology that was relevant 20 years ago is no longer relevant today. Instead of shying away from these changes like many other litigation services, these Portland court reporters fully embrace it, because these are the changes their clients need to be successful.

Their court reporting professionals specialize in a number of areas of practice, because they understand how important it is for an attorney to have a litigation team that fully understands the case, its terminology, and all the nuances that come along with the field. But BWF doesn’t only offer quality court reporters. The offer experienced videographers, trial presentation experts—any litigation service an attorney or paralegal can think of.

Perhaps their most modern innovation, however, is their online, 24-7 mobile booking engine. Whether an attorney is in their office, or at the grocery store, to schedule a service with BWF, all they have to do is go to the scheduling service, fill out information on themselves and their case, and press submit. They will promptly receive a response confirming their service.

Credit: Gramann Reporting

Being able to book a service online really changes everything,” Lucero Nunez of Merced, California says. “It skips the annoyances of being put on hold and directly delivers results.”

BWF Reporters’ dedication to delivering the fastest, most efficient, and most accurate results is what brings clients back time and time again. Willingness to fulfill any clients needs, no matter how big or small, keeps business booming. Adaptability keeps them relevant.

To learn more about Beovich, Walter & Friend, call (503) 228-7201, email info@bwfreporters.com, or visit their offices

1001 SW Fifth Avenue, Suite 1200, Portland, OR  97204

How AMK Reporting Uses Customer Service to Influence Their Business

Credit: Iperion

When asked about the most important aspects of business, what are the first things that come to mind? Money management? Delegation? Staff? How about customer service?

Credit: SAP News Center

Customer service is, arguably, one of the most influential aspects of business an owner and operator needs to consider when molding their company. People want to be treated like individuals. People want to be treated like their needs are valid and will be properly taken care of. It is human nature. When these needs are not properly fulfilled—or, even worse, when people are treated poorly—it turns clients away. Business is lost. A business that does not treat their clients properly does not stay open.

Court Reporting and Customer Service

This is especially important for companies whose main model of business involves human interaction. Take court reporting firms, for instance. Court reporters are not selling a physical product—they are selling their skills. To aptly fulfil each and every one of a client’s needs, they need to consider what services the client requires, as well as how the service needs to be tailored to better fit the client’s case. 

With nearly 30 years of business, this is something the professionals at Abrams, Mah & Kahn (AMK) Reporting have learned and mastered. They know that they cannot treat their clients differently just because one case is bigger than another. Each assignment is taken care of with the utmost attention to detail from start to finish.

How to Take Care of the Customer

It is one thing to listen to clients. It’s another thing to take the clients concerns and use them to modify and improve one’s business. AMK takes each and every one of their clients’ criticisms and praise to improve their work and offered services. That’s how these Irvine court reporters came to offer more than excellent court reporting services. Upon seeing the demand of fulfilling all of one’s legal needs in a single stop, AMK decided to offer top-tier videoconferencing services, trial support, and more.

Credit: GBC

The staff at AMK also understands just how important it is to attorneys and paralegals that their legal team have a full understanding of their area of practice. Each field of law has its own unique and difficult terminology that must be learned by the practicing professionals. A court reporter that is unfamiliar with the terminology will hesitate, and as a result, produce a faulty transcript. When an attorney or judge needs to use the transcript in decision making, this can be a crucial error.

AMK Reporting offers their clients court reporting staff that specialize in not one area of practice, not five areas of practice, but 16 different areas of practice. This means that a wide variety of attorneys or paralegals can come to AMK and have each and every one of their legal needs fulfilled by a professional that has a complete understanding of their area of practice. Any seasoned attorney knows that this is a crucial aspect of winning a case.

Credit: Legal Video Pros

Every single business decision put in place at this firm was concerned with client needs. If clients expressed a vast need for a certain type of litigation service, it was added. If clients expressed an intense dislike for feature, it was promptly removed. Everything, down to AMK’s online, mobile-friendly booking engine, was made to improve the lives of their clients. Perhaps not every business can ease these practices into their lineup, but they can model their devoted customer service after this stellar court reporting firm.

For more information on Abrams, Mah & Kahn, call (800) 622-0226, email info@amkreporting.com, or visit their offices.

2171 Campus Drive, Suite 240, Irvine, California 92612