Category: Court Reporting

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How AMK Reporting Uses Customer Service to Influence Their Business

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When asked about the most important aspects of business, what are the first things that come to mind? Money management? Delegation? Staff? How about customer service?

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Customer service is, arguably, one of the most influential aspects of business an owner and operator needs to consider when molding their company. People want to be treated like individuals. People want to be treated like their needs are valid and will be properly taken care of. It is human nature. When these needs are not properly fulfilled—or, even worse, when people are treated poorly—it turns clients away. Business is lost. A business that does not treat their clients properly does not stay open.

Court Reporting and Customer Service

This is especially important for companies whose main model of business involves human interaction. Take court reporting firms, for instance. Court reporters are not selling a physical product—they are selling their skills. To aptly fulfil each and every one of a client’s needs, they need to consider what services the client requires, as well as how the service needs to be tailored to better fit the client’s case. 

With nearly 30 years of business, this is something the professionals at Abrams, Mah & Kahn (AMK) Reporting have learned and mastered. They know that they cannot treat their clients differently just because one case is bigger than another. Each assignment is taken care of with the utmost attention to detail from start to finish.

How to Take Care of the Customer

It is one thing to listen to clients. It’s another thing to take the clients concerns and use them to modify and improve one’s business. AMK takes each and every one of their clients’ criticisms and praise to improve their work and offered services. That’s how these Irvine court reporters came to offer more than excellent court reporting services. Upon seeing the demand of fulfilling all of one’s legal needs in a single stop, AMK decided to offer top-tier videoconferencing services, trial support, and more.

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The staff at AMK also understands just how important it is to attorneys and paralegals that their legal team have a full understanding of their area of practice. Each field of law has its own unique and difficult terminology that must be learned by the practicing professionals. A court reporter that is unfamiliar with the terminology will hesitate, and as a result, produce a faulty transcript. When an attorney or judge needs to use the transcript in decision making, this can be a crucial error.

AMK Reporting offers their clients court reporting staff that specialize in not one area of practice, not five areas of practice, but 16 different areas of practice. This means that a wide variety of attorneys or paralegals can come to AMK and have each and every one of their legal needs fulfilled by a professional that has a complete understanding of their area of practice. Any seasoned attorney knows that this is a crucial aspect of winning a case.

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Every single business decision put in place at this firm was concerned with client needs. If clients expressed a vast need for a certain type of litigation service, it was added. If clients expressed an intense dislike for feature, it was promptly removed. Everything, down to AMK’s online, mobile-friendly booking engine, was made to improve the lives of their clients. Perhaps not every business can ease these practices into their lineup, but they can model their devoted customer service after this stellar court reporting firm.

For more information on Abrams, Mah & Kahn, call (800) 622-0226, email info@amkreporting.com, or visit their offices.

2171 Campus Drive, Suite 240, Irvine, California 92612